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Shipping and Returns

Orders are shipped within 1-2 business days (Monday through Friday, excluding Federal holidays). All UPS delivery requests must be placed by 11:00 AM Eastern Time, Monday through Friday, to be qualified for same-day shipping. Please note, all delivery times are estimates and BIOAGE is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.

Shipping Options

Estimated Delivery Times

USA - USPS (1st Class and Priority)

2 to 4 business days

USA - UPS 2nd day

1 to 2 business days

USA - UPS Standard

1 to 3 business days

While BIOAGE makes every effort to adhere to these guidelines, these Terms and Conditions are in no way a promise or guarantee of delivery time. UPS options are for Monday through Friday delivery only; BIOAGE does not offer UPS Saturday or Weekend delivery. BIOAGE is unable to provide estimates for International shipping times, and is not responsible for customs or other fees imposed by the destination country. Shipping charges (including international surcharges) are NOT refundable.

 

PURCHASING CARRIER INSURANCE

You may purchase carrier insurance with United States Postal Services (USPS) only.  If you do so, and in case of loss, then you are solely responsible for contacting the USPS and filling the forms required for requesting a refund for the insurance coverage

 

REFUND and CREDIT: 

 

Please note, when YOU are requesting an order cancellation or a change in an order resulting in a CREDIT to your credit card, a Financial Fee of $3.00 will be applied to the transaction.  If the cancellation or change is a result of a mistake on the part of BIOAGE, there will be no charge.

 

NOTES:

·         Shipping & handling fees are non-refundable.

·         If product is returned damaged or opened no refund will be issued except as per "Within 30 days" guarentee.

·         In all cases of returns, please notify our office at 877-288-9116 before returning any product.

·         Please allow seven business days from the date we receive your return for processing.

 

RETURN POLICY AND INSTRUCTIONS

 

In all cases of returns, please notify our office at 877-288-9116  before returning any product.

You will be responsible for the return shipping cost, for ensuring safe return to BIOAGE, and for providing a USPS or other carrier tracking number to us upon shipping with delivery confirmation or some sort of insured mail for returned merchandise, as we cannot be responsible for items that never reach our warehouse, or do not include customer information. Please return using the original packaging (recommended) or a sturdy box to ensure your return is not damaged in transit. We cannot refund lost or unreturned bottles; consider purchasing insurance for larger value.

In the United States please ship your return via USPS to:

 

BIOAGE USA
4600 WITMER INDUSTRIAL EST. #6
NIAGARA FALLS NY 14305

 

DISCLAIMER -  By ordering from BIOAGE you are stating that you agree to the above.

 

 

*Disclaimer: The Food and Drug Administration has not evaluated these statements. These products are not intended to diagnose, treat, cure or prevent any disease.

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