All returns and/or refunds must be approved by calling our office at 877-288-9116 before returning any product.
Please refer to the Returns page for instructions regarding return of merchandise.
Please note, when YOU are requesting an order cancellation or a change in an order resulting in a refund to your credit card, a financial fee of $3.00 will be applied to the transaction. If the cancellation or change is a result of a mistake on the part of BIOAGE, there will be no charge.
Original and return shipping & handling fees are non-refundable.
If product is returned damaged or opened no refund will be issued except as per our "Within 30 days" guarentee.
In most cases of refund due to return of merchandise, a re-stocking fee will be deducted.
Please allow seven business days from the date we receive your return for processing.
NOTE: This refund policy only applies to retail customers. Resellers please refer to our Reseller policy regarding refunds.
DISCLAIMER - By ordering from BIOAGE you are stating that you agree to the above.